Customer Service Advocate
Company: 1-800 Hansons LLC
Location: Troy
Posted on: May 9, 2024
Job Description:
Grow with us! 1-800 Hansons is a top ranked home improvement
company that is continuously growing and expanding! We are looking
for individuals who want to learn the business and receive the
guidance to continue to advance within the company!The Customer
Service Advocate is responsible delivering a five-star customer
experience while answering and processing service, install,
scheduling, and other miscellaneous customer inquiries. Our
Customer Service Advocates operate in a Call Center environment and
are the customer facing team tasked with building and maintaining
our reputation. This position is critical to addressing customer
concerns and ensuring they are resolved on the first contact. As a
Customer Service Advocate your job is to provide information, begin
service requests, process payments, and solve problems. This role
may include other administrative duties based on company needs.We
Offer:
- $17/hour
- $1/hour more when working from 6pm on
- Weekly pay via direct deposit
- Full-Time
- Eligible for Health Benefits at 30 days of employment (medical,
dental, vision, life, critical, accident, short-term & long-term
disability)
- Eligible for 401k w/company match at 90 days of employment
- Paid Time Off
- Hybrid Schedule (2 days from home and 3 in-office)
- Additional 2 work from home days per quarter and 2 floating
work from home days per year
- Advancement opportunities
- Referral bonuses
- Employee as well as Friends & Family DiscountsWhat You'll Do:
- Communicating with customers via any medium and ensuring a
five-star experience through every interaction
- Perform basic job functions of install, service, and scheduling
to resolve customer inquiries including updates during the
instillation process, collecting customer payments, scheduling
service repairs, reviewing appointment ETAs, and answering a
variety of general customer service inquires.
- Deep understanding of the process to document and analyze
customer calls, schedule service appointments, process payments,
and ensure customer satisfaction after an install
- Communicating with customers and other operations departments
to schedule milestones in an installation project
- Understand the company's internal organization so that, when
unable to resolve an issue, the customer can be routed to the
correct person to resolve the issue
- Solves problems and manages customer complaints when issues
arise
- Maintain digital customer records and notes for every
contact
- Handling other administrative and operations focused duties as
incoming call volume permitsWhat We Need:
- High-School Diploma or GED
- Passionate about customer service and driven to deliver a
five-star experience through every interaction
- Excellent Communication and Customer Service Skills
- Minimum of two years of professional administrative work
experience
- Minimum of two years of customer service experience
- Great organizational skills, able to multi-task
- Able to work independently as well as part of a team
- Problem solving abilities; must have the ability to use sound
judgement to resolve issues and make suggestions on how to solve a
problem
- Be self-motivated, able to deliver exceptional results whether
working from home or in an office environment
- Punctual attendance required. Must work full duration of
assigned shift every day, and arrive on timePhysical Requirements:
- Must be able to remain sitting in a stationary position for
prolonged periods
- Requires the ability to move about inside the office
- Must be able to move items weighing up to 25 pounds
- Must be able to communicate effectively with staff, customers,
vendors, and the public
- Constantly operates a computer and other office equipment such
as a calculator, copy machine and computer
printerHours/Schedule:Full-time, 40 hours per week/52 weeks per
year. Current schedules needed to be filled are 9:30am-6:30pm EST
and 10am-7pm EST, but due to cyclical nature of position, including
evening and weekend hours, may be required to complete projects
under deadlines.It is the policy of 1-800-Hansons not to
discriminate against age, color, sex, sexual orientation, gender
identity, disability, national origin, race, religion, or veteran
status. Compensation details: 17-17 Hourly
WagePI1e70f991a537-31181-34423547
Keywords: 1-800 Hansons LLC, Sterling Heights , Customer Service Advocate, Other , Troy, Michigan
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