Guest Experience & Bakery Manager

Company: Nothing Bundt Cakes
Location: Sterling Heights
Posted on: November 14, 2024

Job Description:

Do you love leading teams and helping others grow professionally? Are you energized by creating amazing guest experiences? Can you juggle multiple priorities while maintaining a positive attitude? Do you have experience managing financials and driving business results. Are you excited about being part of a community-focused business?

If you're nodding "yes" and looking for a leadership role where you can make a real impact, keep reading!

What Makes This Role Special
As a Bakery Manager at Nothing Bundt Cakes, you're more than just a manager - you're the mini-CEO of your bakery! You'll lead a talented team while ensuring we deliver joy to our guests through amazing cakes and exceptional service.

Leading Your Team
Create an environment where team members are excited to come to work
Coach and develop your team to deliver exceptional guest experiences
Implement effective training programs to help your team grow
Lead daily huddles and regular one-on-one meetings
Identify and nurture future leaders
Foster a culture aligned with our core values
Driving Business Results
Oversee cake production and quality standards
Manage schedules, inventory, and supply orders
Drive sales growth and profitability
Handle administrative duties including reporting and basic accounting
Ensure consistent adherence to food safety standards
Balance multiple priorities in a fast-paced environment
Building Community Connections
Represent Nothing Bundt Cakes in the community
Coordinate special events and partnerships
Build relationships with local businesses and organizations

What You Bring to the Table
1-3 years of leadership experience in retail, food service, or hospitality
Track record of developing teams and achieving business results
High school diploma required; post-secondary education is a plus
Food safety certification (or ability to obtain within 30 days)
Flexibility to work various shifts including mornings, evenings, weekends, and holidays

Perfect Fit For
Restaurant or retail managers ready to join a growing brand
Operations leaders who love developing people
Leaders who thrive in a structured system but want autonomy in execution
Detail-oriented professionals who can balance guest service with operational excellence
Ability to lift up to 50 pounds as well as stand for extended periods
Capable of bending, reaching, and moving throughout the bakery

A Day in the Life
Morning:
Start your day reviewing the production plan and checking cake quality
Lead the morning team huddle to align on daily goals
Check inventory and adjust production as needed
Connect with team members through coaching conversations
Handle administrative tasks during quiet periods

Afternoon:
Oversee cake production and quality checks
Meet with potential corporate clients
Conduct team member training sessions
Coordinate with community partners for upcoming events
Ensure exceptional guest service during peak hours

Evening:
Review daily sales and adjust next day's production plan
Coach closing team on procedures
Plan upcoming schedules and events
End your day knowing you've made a difference

We'll Teach You
Our proprietary recipes and production methods
Nothing Bundt Cakes' unique operating systems
Effective inventory management techniques
Financial management specific to our business model
Proven strategies for team development
Best practices for guest satisfaction
Community engagement approaches that work
Leadership skills through ongoing training programs

About Nothing Bundt Cakes
At Nothing Bundt Cakes, we're all about bringing joy through handcrafted, delicious cakes made with love. Our bakers are essential to delivering the high-quality, unforgettable treats that make us a beloved part of the community.

Our Values Shape Everything We Do
Our values aren't just words on a wall - they're brought to life every day through the actions of our team members. If these values resonate with you and you're excited about joining a team that truly lives them, we'd love to hear from you!

---- Servant's Heart We put others first in everything we do - from supporting our teammates during busy times to participating in local fundraisers and ensuring every guest leaves with a perfect cake for their celebration.

---- Spirit of a Champion We take pride in our work and help wherever needed. You'll find our bakers jumping in to help at the front counter during rush times, and team members constantly looking for ways to improve.

--'- Genuine Connections We build real relationships with our guests and each other. We remember our regular customers' names and their celebrations. We're more than just a bakery - we're a family that celebrates together, supports each other's growth, and creates meaningful relationships.

---- Open Communication We believe in transparent, honest dialogue at all levels. Through regular coaching sessions, one-on-ones, and our "see something, say something" culture, everyone's voice matters. We're direct but kind, always aiming to help each other grow.

--- Attention to Detail We treat every cake like it's being made for our own grandmother. From getting the perfect swirl to ensuring orders are exactly right, we take pride in the details that make each cake special. The difference between a Bundtini and a Bundtlet matters!

---- Bring the Joy We believe in spreading happiness, whether it's making someone's birthday extra special or bringing positive energy to community events. Even during challenging moments, we focus on lifting spirits and creating moments of delight.

--- Do the Right Thing We empower our team to make decisions that put people first. Whether it's making an exception to policy for a grieving customer or taking accountability for mistakes, we always strive to do what's right, not what's easy.

Why Join Nothing Bundt Cakes?
Be a Part of a Fun, Team-Oriented Environment where we celebrate our successes and help each other out.
Chance to make a difference in your community
Be part of a beloved brand that brings joy to others
Learn and Grow: This role is a great entry point into the world of baking, with room for growth within our team. Many of our team members have built rewarding careers here.
Flexible & Consistent Scheduling to balance your work with life's other priorities.
Employee Discounts on our delicious cakes.
Competitive Hourly Rate

Ready to Lead?
If you're excited about leading a team, driving business results, and bringing joy to your community, we want to hear from you! Apply now and tell us what makes you perfect for this role.

Nothing Bundt Cakes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Nothing Bundt Cakes, Sterling Heights , Guest Experience & Bakery Manager, Hospitality & Tourism , Sterling Heights, Michigan