Desktop Support/Field Technician - Onsite in Mt. Clemens, MI
Company: NTT DATA, Inc.
Location: Mount Clemens
Posted on: February 4, 2025
Job Description:
Req ID:305028NTT DATA strives to hire exceptional, innovative
and passionate individuals who want to grow with us. If you want to
be part of an inclusive, adaptable, and forward-thinking
organization, apply now.We are currently seeking a Desktop
Support/Field Technician - Onsite in Mt. Clemens, MI to join our
team in Mt. Clemens, Michigan (US-MI), United States (US).This
Desktop Support Technician is to provide onsite support for end
users, for tickets and issues at the client's manufacturing site.
The technician will have the responsibility to own the issues
through resolution.Position Overview and Responsibilities:
- Individuals here have a well-rounded knowledge of the policies
and procedures for their work area
- Their work may require discretion and independent judgment for
non-routine matters. However, the primary focus of work activity is
predominately routine
- They may make policy recommendations to their managers and be
an escalation point for less experienced team members
- Performs troubleshooting, parts replacement, systems upgrades,
deployment and repair on desktops / notebooks and printers
- May respond to calls after normal business hours per leader
instructions
- Identifies potential issues that could adversely impact end
user experience and takes corrective action
- Works to update and resolve tickets in a timely manner to
achieve Service Levels
- Ability to physically perform general office requirements
(lifting 50lbs +)
- Potential for nearby, local travel to the client's virtual
campuses (estimated roughly 5-10 miles from main site) Basic
Required Qualifications:
- 2+ years of desktop support experience
- Must have Windows Operating System environmentexperience
- Experience working within Ticketing Systems (is: ServiceNow or
comparable)Highly Preferred Skills:
- A+ desktop or equivalent skill set is highly recommended
- Excellent customer/client service skills/ Active
communicator
- Verbal and written communication skills with emphasis on
customer service, including experience handling challenging
situations and conflict resolution
- Follow up with clients to ensure high satisfaction on issue
resolution
- Must be able to perform essential responsibilities with or
without reasonable accommodations
- Ability to multi-task in a dynamic, fast-paced environment
- Strong analytical and problem-solving skills
- Must be able to work both collaboratively and independently and
take initiative to identify, track, and resolve issues
- Excellent hands-on troubleshooting skillsAbout NTT DATANTT DATA
is a $30 billion trusted global innovator of business and
technology services. We serve 75% of the Fortune Global 100 and are
committed to helping clients innovate, optimize and transform for
long term success. As a Global Top Employer, we have diverse
experts in more than 50 countries and a robust partner ecosystem of
established and start-up companies.Our services include business
and technology consulting, data and artificial intelligence,
industry solutions, as well as the development, implementation and
management of applications, infrastructure and connectivity. We are
one of the leading providers of digital and AI infrastructure in
the world. NTT DATA is a part of NTT Group, which invests over $3.6
billion each year in R&D to help organizations and society move
confidently and sustainably into the digital future. Visit us atNTT
DATA endeavors to make accessible to any and all users. If you
would like to contact us regarding the accessibility of our website
or need assistance completing the application process, please
contact us at .This contact information is for accommodation
requests only and cannot be used to inquire about the status of
applications. NTT DATA is an equal opportunity employer. Qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability or protected veteran status. For our
EEO Policy Statement, please click . If you'd like more information
on your EEO rights under the law, please click . For Pay
Transparency information, please click.
Keywords: NTT DATA, Inc., Sterling Heights , Desktop Support/Field Technician - Onsite in Mt. Clemens, MI, Professions , Mount Clemens, Michigan
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