Tier II Systems Support Agent
Company: VirtualVocations
Location: Sterling Heights
Posted on: March 28, 2025
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Job Description:
A company is looking for a Tier II Systems Support Agent-2
responsible for providing technical support for online testing
software and related applications.
Key Responsibilities
Resolve system requests escalated by Tier I Help Desk or Program
Management teams
Support installation and troubleshooting on desktop and mobile
devices
Log issues and resolutions accurately in the ticketing system and
communicate with users professionally
Required Qualifications
Bachelor's Degree in Computer Science, Information Technology, or a
related field
2-5 years of experience in software helpdesk/customer support in
Ed-Tech
Experience with CAI Assessment systems is preferred
Ability to work independently and learn quickly
Strong motivation to achieve client satisfaction with timely
services
Keywords: VirtualVocations, Sterling Heights , Tier II Systems Support Agent, Sales , Sterling Heights, Michigan
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